Robert Hoekman Jr. on the myth of usability testing. I’m not sure I agree with him 100% here, but it’s a nice, short video and definitely worth a look (Pecha Kucha Phoenix, April 2010).
“By putting everything onto screens, we have lost sight of the real potential of social technology.
“There are possibilities in the real world which are missing from the digital world – things like tangibility, emotion, community, physicality and experience.
“However, there are possibilities in the digital world that do not exist in the real world, mainly the potential to reach a vast audience which you could otherwise never be connected to.
“What we’ve created are essentially real-world physical apps. that re-humanize social technology and combine the best elements of both the physical and digital worlds.
“Project by Henry Flitton, Harriet McDougall, Chris Thomas and Ben Redford. BA Design yr.2 Goldsmiths College, London.
Jeneanne Rae (Peer Insight, formerly of Ideo), talks about the idea of the customer journey in service design. (Service design and interaction design are the same thing, right?) Via @vickytnz.
This talk, by Kathy Sierra, is from the Business of Software 2009 conference, which is aimed at people running software companies. But there is a LOT of UX-related stuff in here. Well worth watching.
Duration: 54 minutes
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